Role Overview:
We are seeking a full-time E-commerce Operations & Technical Support Specialist to support a growing fractional e-commerce consultancy. This role will work directly with the E-commerce Director to manage day-to-day execution across multiple client accounts while helping troubleshoot technical issues, prepare reports, and keep projects moving forward.
This is a hands-on, execution-focused role for someone who is tech-savvy, organized, proactive, and comfortable working across multiple e-commerce platforms and marketing channels. Over time, this person will become a trusted extension of the director and may interact directly with clients, agencies, and freelancers.
Scope of Work / Responsibilities:
- Support ongoing e-commerce operations across multiple client accounts (Shopify, Amazon, Walmart, and other channels)
- Assist with weekly and monthly reporting, scorecards, and performance tracking
- Monitor KPIs across e-commerce, Pay-Per-Click (PPC), email, and analytics platforms
- Help diagnose and troubleshoot technical issues (e.g., tracking issues, Google Tag Manager, compromised code, broken integrations)
- Assist with email marketing execution:
- Coordinating with designers
- Scheduling campaigns in Klaviyo
- Managing subject lines, preheaders, and sends
- Support PPC oversight (not execution):
- Review Google Ads, Microsoft Ads, Meta, TikTok Ads dashboards
- Pull reports and flag issues or anomalies
- Work with subscription tools and providers to ensure smooth operations
- Coordinate with external agencies and freelancers (developers, designers, PPC teams)
- Provide basic project management support:
- Follow up on deliverables
- Track deadlines
- Ensure tasks are moving forward
- Assist with light HTML edits and site troubleshooting when needed
- Document processes and help improve operational efficiency
- Serve as backup support when the E-commerce Director is unavailable
Qualifications & Experience:
- Required:
- Strong written and verbal English communication skills
- Proven experience supporting e-commerce operations
- High level of technical curiosity and problem-solving ability
- Strong organizational skills and attention to detail
- Comfortable managing multiple priorities across different clients
- Ability to work independently and take ownership of tasks
- Working Knowledge (not expert-level required):
- Shopify (including Shopify Plus / B2B setups)
- Klaviyo (email marketing)
- Google Analytics (GA4)
- Google Ads & Microsoft Ads
- Meta Ads & TikTok Ads (understanding structure, metrics, and reporting)
- PPC and SEO fundamentals
- Google Tag Manager (basic troubleshooting)
- HTML/CSS basics (enough to understand and validate changes)
- Excel / Google Sheets (reporting, scorecards)
- Nice to Have
- Experience automating reports or dashboards
- Familiarity with Amazon Seller Central and Walmart Marketplace
- Light project management experience
- Experience working with distributed teams or agencies
Tools You’ll Work With:
- Shopify & related apps
- Klaviyo
- Google Analytics (GA4)
- Google Tag Manager
- Google Ads & Microsoft Ads
- Meta Ads Manager & TikTok Ads
- Excel / Google Sheets
- Project management and communication tools (varies by client)
Shifts & Hours:
- Full-time: 40 hours per week
- Must work within U.S. Eastern Time (ET)
- Flexible schedule within ET (e.g., 8am–4pm or 11am–7pm ET)
- Target Start Date: As soon as possible, with priority on finding the right long-term fit