Amazon Support VA

Role Overview:

We are seeking a proactive, experienced, and highly adaptable Amazon Support Virtual Assistant to support an Amazon consulting agency founded and led by a former Amazon Ads expert. This role is critical in helping streamline day-to-day operations so the founder can focus on business growth, sales, and marketing.

The ideal candidate is confident, solution-oriented, and capable of working as a true partner. Someone who can think independently, push back when appropriate, and proactively identify opportunities to improve processes and deliver better outcomes for clients.

Scope of Work & Responsibilities:

Amazon Store & Product Operations

• Sourcing new products as needed – Nice to Have

• Product listing creation, updates, and optimization – Required

• Storefront updates, backend organization, and overall Amazon account hygiene – Required

• Competitor monitoring & basic competitor analysis using Helium10 – Required

• Pulling keyword reports and providing baseline insights – Required

Supplier & Inventory Coordination

• Contacting and coordinating with suppliers – Nice to have

• Basic inventory monitoring and management – Nice to have

• Identifying potential stock risks and flagging issues proactively – Required

Order Management

• Processing customer orders and tracking shipments – Nice to have

• Updating order statuses as needed – Nice to have

Customer Support

• Responding to customer inquiries professionally and in a timely manner – Nice to have

• Managing complaints, returns, refunds, and feedback – Nice to have

• Upselling or offering alternative solutions where appropriate – Nice to have

• Identifying recurring issues and recommending improvements – Nice to have

Reporting & Data Tasks

• Daily data entry into Google Sheets for multiple Amazon marketplaces (US, AU, CA, SG, MX) – Required for tentpole events

• Pulling performance data and organizing weekly/monthly reporting – Required

• Supporting basic analysis (with guidance and templates provided) – Required

General Admin & Support

• Maintaining organizational structure across Amazon backend settings – Required

• Supporting ad hoc tasks related to operations, product setup, or client management – Required

• Proactively proposing tasks when bandwidth is available – Required

Qualifications & Skills Required:

Technical & Experience Requirements

• Proven experience working as an Amazon VA (Seller Central, Brand Store, listing setup) – Required

• Strong understanding of Amazon listing workflows, reporting, and backend tools – Required

• Experience with keyword tools – Required

• Strong Google Sheets / Excel skills – Required

• Experience with customer service via Amazon channels – Nice to have

• Strong English communication skills (both written and verbal) – Required

Personality & Work Style

• Highly proactive; does not wait to be told what to do

• Confident communicator who can ask questions, clarify instructions, and push back when needed

• Comfortable working directly with a very direct, fast-moving founder

• Strong analytical thinking and ability to make judgment-based decisions

• Organized, reliable, and able to maintain transparency about challenges or roadblocks

• Friendly, positive personality and a “good human” who is enjoyable to work with

• Hungry to learn, open to coaching, and eager to grow with the business

Tools Required:

• Amazon Seller Central

• Keepa or Helium10

• SellerAmp

• Google Workspace (Sheets, Docs, Drive)

• Communication tools (Email, Slack/Teams/WhatsApp – depending on client preference)

• Basic project/task management tools (optional but beneficial)

Shifts & Working Hours:

• Starting with minimum of 10 hours per week; semi-flexible shift

  • Must have overlap with Sydney, Australia business hours

  • Typical preferred schedule: within 8:00 AM – 4:00 PM PH Time (aligned with AU hours)