Role Overview
This VA will serve as the primary operational support, handling administrative tasks, customer support via email, CRM/social media posting, and light video-related coordination. This role is ongoing and critical to day-to-day operations.Core Responsibilities
Administrative Support
- General admin support across daily operations
- CRM management using GoHighLevel
- Scheduling and posting content via GoHighLevel
- Managing internal workflows and follow-ups
- Supporting coordination with internal team members
Customer Support (Email-Based)
- Respond to customer inquiries via email (no phone support)
- Assist customers with:
- Choosing appropriate psychological assessments
- Navigating the Arch Profile platform (115+ assessments)
- General product and account questions
- Ensure responses are handled within the same day whenever possible
- Escalate complex or technical issues when needed
Social Media Admin Support
- Platform focus: LinkedIn (primary)
- Secondary/low-priority platforms: Facebook (groups/pages)
- Responsibilities include:
- Scheduling posts (content provided by client)
- Monitoring comments and responding as needed
- Light engagement support (admin-level, not growth-focused)
- No content creation required at the moment
- Optional light content repurposing (not a priority)
Skills & Requirements
- Strong written English communication
- Experience with admin support and customer service
- Comfortable using CRMs (GoHighLevel experience is a plus)
- Organized, reliable, and process-oriented
- Comfortable working independently with minimal supervision
- Flexible schedule with some overlap with Canadian business hours
Important Client Notes
- Client prefers one stable VA long-term rather than frequent changes
- Output and efficiency matter more than tools used
- Flexible schedule is fine; responsiveness is key
- End-of-day reports required
Hours & Rate
- Estimated Hours: 10–20 hours per week
- Initial Setup: Start at ~10 hours/week (scalable)