Role Overview:
The Sales & Account Manager is responsible for converting qualified leads into paying customers while managing client relationships throughout the sales journey. This role directly impacts company revenue through new client acquisition, account growth, and customer retention.
Scope of Work:
- Convert qualified leads into paying customers.
- Conduct sales consultations.
- Manage sales pipeline.
- Onboard new clients.
- Maintain customer relationships.
- Upsell additional services.
- Reduce customer churn.
- Collaborate with marketing and client relationship teams.
- Maintain CRM records.
- Attend daily stand-up meetings.
Key Performance Indicators (KPIs):
- Acquire 5–20 new clients per month.
- Generate £100–£500 Monthly Recurring Revenue (MRR).
- Maintain churn between 3–5%.
- Achieve 10–20% upsell revenue.
Qualifications:
- Previous B2B sales experience preferred.
- Strong communication and negotiation skills.
- Relationship-building ability.
- Goal-oriented.
- Customer-focused.
- Experience using CRM systems.
Tools Required:
- CRM
- VoIP Dialer
- Google Workspace
- Slack
- Microsoft Teams / Zoom
- Trustpilot
- Google Business Profile
Work Requirements:
- Camera ON during all meetings.
- Stable internet.
- Professional appearance.
- Daily stand-up participation.
Shift & Hours:
- Starting with 10 – 15 hours per week
- Fixed schedule; within UK business hours
Target Start Date:
- As soon as the right candidate is identified.
General Requirements
- Work during UK business hours.
- Attend mandatory daily stand-up meetings (approximately 20–30 minutes via Slack).
- Camera must remain ON during all meetings with colleagues, clients, and management.
- Maintain a stable, high-speed internet connection.
- Present a professional appearance during video meetings.
- Avoid AI-generated work; prioritize authentic, human-created content and communication.
- Collaborate effectively with other virtual assistants and team members.
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