Role Overview:
We are seeking a proactive, experienced, and highly adaptable Amazon Support Virtual Assistant to support an Amazon consulting agency founded and led by a former Amazon Ads expert. This role is critical in helping streamline day-to-day operations so the founder can focus on business growth, sales, and marketing.
The ideal candidate is confident, solution-oriented, and capable of working as a true partner. Someone who can think independently, push back when appropriate, and proactively identify opportunities to improve processes and deliver better outcomes for clients.
Scope of Work & Responsibilities:
Amazon Store & Product Operations
- Sourcing new products as needed – Nice to Have
- Product listing creation, updates, and optimization – Required
- Storefront updates, backend organization, and overall Amazon account hygiene – Required
- Competitor monitoring & basic competitor analysis using Helium10 – Required
- Pulling keyword reports and providing baseline insights – Required
Supplier & Inventory Coordination
- Contacting and coordinating with suppliers – Nice to have
- Basic inventory monitoring and management – Nice to have
- Identifying potential stock risks and flagging issues proactively – Required
Order Management
- Processing customer orders and tracking shipments – Nice to have
- Updating order statuses as needed – Nice to have
Customer Support
- Responding to customer inquiries professionally and in a timely manner – Nice to have
- Managing complaints, returns, refunds, and feedback – Nice to have
- Upselling or offering alternative solutions where appropriate – Nice to have
- Identifying recurring issues and recommending improvements – Nice to have
Reporting & Data Tasks
- Daily data entry into Google Sheets for multiple Amazon marketplaces (US, AU, CA, SG, MX) – Required for tentpole events
- Pulling performance data and organizing weekly/monthly reporting – Required
- Supporting basic analysis (with guidance and templates provided) – Required
General Admin & Support
- Maintaining organizational structure across Amazon backend settings – Required
- Supporting ad hoc tasks related to operations, product setup, or client management – Required
- Proactively proposing tasks when bandwidth is available – Required
Qualifications & Skills Required:
Technical & Experience Requirements
- Proven experience working as an Amazon VA (Seller Central, Brand Store, listing setup) – Required
- Strong understanding of Amazon listing workflows, reporting, and backend tools – Required
- Experience with keyword tools – Required
- Strong Google Sheets / Excel skills – Required
- Experience with customer service via Amazon channels – Nice to have
- Strong English communication skills (both written and verbal) – Required
Personality & Work Style
- Highly proactive; does not wait to be told what to do
- Confident communicator who can ask questions, clarify instructions, and push back when needed
- Comfortable working directly with a very direct, fast-moving founder
- Strong analytical thinking and ability to make judgment-based decisions
- Organized, reliable, and able to maintain transparency about challenges or roadblocks
- Friendly, positive personality and a “good human” who is enjoyable to work with
- Hungry to learn, open to coaching, and eager to grow with the business
Tools Required:
- Amazon Seller Central
- Keepa or Helium10
- SellerAmp
- Google Workspace (Sheets, Docs, Drive)
- Communication tools (Email, Slack/Teams/WhatsApp – depending on client preference)
- Basic project/task management tools (optional but beneficial)
Shifts & Working Hours:
- Starting with minimum of 10 hours per week; semi-flexible shift
- Must have overlap with Sydney, Australia business hours
- Typical preferred schedule: within 8:00 AM – 4:00 PM PH Time (aligned with AU hours)