Admin, Customer Support & Social Media VA (Ongoing Role)
Role Overview
This VA will serve as the primary operational support, handling administrative tasks, customer support via email, CRM/social media posting, and light video-related coordination. This role is ongoing and critical to day-to-day operations.Core Responsibilities
Administrative Support
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General admin support across daily operations
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CRM management using GoHighLevel
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Scheduling and posting content via GoHighLevel
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Managing internal workflows and follow-ups
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Supporting coordination with internal team members
Customer Support (Email-Based)
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Respond to customer inquiries via email (no phone support)
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Assist customers with:
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Choosing appropriate psychological assessments
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Navigating the Arch Profile platform (115+ assessments)
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General product and account questions
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Ensure responses are handled within the same day whenever possible
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Escalate complex or technical issues when needed
Social Media Admin Support
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Platform focus: LinkedIn (primary)
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Secondary/low-priority platforms: Facebook (groups/pages)
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Responsibilities include:
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Scheduling posts (content provided by client)
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Monitoring comments and responding as needed
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Light engagement support (admin-level, not growth-focused)
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No content creation required at the moment
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Optional light content repurposing (not a priority)
Skills & Requirements
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Strong written English communication
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Experience with admin support and customer service
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Comfortable using CRMs (GoHighLevel experience is a plus)
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Organized, reliable, and process-oriented
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Comfortable working independently with minimal supervision
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Flexible schedule with some overlap with Canadian business hours
Important Client Notes
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Client prefers one stable VA long-term rather than frequent changes
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Output and efficiency matter more than tools used
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Flexible schedule is fine; responsiveness is key
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End-of-day reports required
Hours & Rate
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Estimated Hours: 10–20 hours per week
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Initial Setup: Start at ~10 hours/week (scalable)