Key Responsibilities
- Website & Marketplace Management – 1st Phase Focus
- Manage the Surveys UK website (WordPress) and marketplace (drag-and-drop editor, no coding required)
- Review and approve partner profiles submitted via the website
- Update and maintain website content, ensuring accuracy, consistency, and SEO optimization
- Liaise with marketplace partners for profile completion, troubleshooting, and ongoing communications
- Enter and manage partner data in the CRM (Capsule)
- Social Media & Content Support
- Repurpose existing content (articles, podcasts, posts) for multiple channels: LinkedIn, Facebook, Instagram, company pages
- Edit content for public-facing posts (grammar, tone, formatting)
- Schedule posts at appropriate UK times (primarily 7:00 AM weekdays)
- Collaborate with Nina on content guidelines and approvals
- Podcast Support
- Assist with publishing podcast episodes (Buzzsprout)
- Manage show notes and related administrative tasks
- Repurpose podcast content for social media
- Administrative Support
- General support across various areas of the business
- Track tasks, follow processes, and maintain documentation
- Send end-of-day reports summarizing completed tasks and pending items
- Maintain organization of ongoing projects and partner/client communications
Required Skills & Competencies
- Strong proficiency in WordPress, drag-and-drop website editors, and CMS platforms
- Familiarity with social media platforms (LinkedIn, Facebook, Instagram) and scheduling tools (e.g., Publer)
- Excellent written English skills for content editing
- Quick learner with the ability to adapt to new tools and processes efficiently
- Detail-oriented, organized, and able to follow step-by-step processes
- Basic understanding of SEO principles is a plus
- Self-motivated and proactive, able to work independently
- Flexible and collaborative in approach
Preferred Qualities
- Previous experience supporting startups or online communities
- Some awareness of professional industries or experience working with professional clients
- Comfort handling multiple hats: website, social media, and administrative support
Work Arrangement
- Remote and flexible schedule, with the expectation to post content according to UK time zones
- Initial hours: 5 per week for the first month, growing to 10+ hours as workload increases
- Regular reporting and communication via email and WhatsApp